Refund policy

You may return your goods within 30 days of receipt. To be eligible for a return, items must be in their original condition, unworn or unused, and include the original packaging. We recommend trying on items on a carpeted surface.

To start a return, click here.

If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. Items returned without prior approval will not be accepted. Please note that international returns may experience longer shipping times.

JOA does not cover shipping costs for returns. 

Exchanges
For faster service, return the item you have for a refund and place a new order for the desired item. Free exchanges are available within the EU, which means that the return shipping fee will not be deducted from your refund.

Refunds
Once we receive and inspect your return, we will notify you if the refund was approved or not. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval, please contact us at returns@joabarefoot.com.